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All of us at The Plaid Stallion are committed to making sure our customers are satisfied with our products and happy with their purchases. In the unlikely event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. The Plaid Stallion is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like the packaging
- You think it stinks
- You don't like the quality of the candle for any reason
- You buy it as a gift for your new girlfriend, but find out that she hates candles
- You get your candle from your mailbox, drop it without noticing it, and run over it with your car
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
The Plaid Stallion
3050 Bariloche Dr
Anthony, TX 79821
Shipping charges - Customers are responsible for shipping costs back to The Plaid Stallion. However, The Plaid Stallion will refund 100% of what you paid us. We will not deduct any original shipping charges out of your refund.
Receiving your refund - The Plaid Stallion does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Please email firstname.lastname@example.org with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.